Overview
This document describes how Gateway Casinos & Entertainment Limited, operating Gateway Casino Innisfil, collects, uses, discloses, and safeguards personal information in connection with the gaming facility located at 7485 5th Side Road, Innisfil, Ontario, L9S 3S1. The privacy practices described here apply to guests, visitors, and individuals who interact with the property or submit personal information through any official channel.
Gateway Casino Innisfil operates as part of the Gateway Casinos & Entertainment Limited group. The corporate privacy policy published by Gateway Casinos & Entertainment Limited governs privacy practices across all affiliated properties, including this location. There is no separate standalone privacy document specific to the Innisfil property. By visiting or engaging with the facility, guests are subject to the terms of the group-wide policy.
This facility operates under the oversight of the Ontario Lottery and Gaming Corporation (OLG), which conducts and manages gaming on behalf of the provincial government of Ontario.
What Is Considered Personal Information
Personal information refers to any information about an identifiable individual. This does not include business contact information collected solely in the context of a person’s professional responsibilities, such as a business name, title, or work address.
Examples of personal information that may be collected include:
- Name.
- Contact details such as email address or phone number.
- Identification documents used for age or identity verification.
- Information provided when registering for communications or promotional programs.
Purposes for Collecting Personal Information
Personal information is collected and used for specific, defined purposes, including:
- Identifying guests and verifying identity when required by operational or legal obligations.
- Complying with applicable laws and regulatory requirements, including those set by OLG and other authorities in Ontario.
- Preventing fraud and protecting the integrity of the gaming environment.
- Ensuring that minors do not gain entry to the gaming facilities. Gateway Casino Innisfil is a restricted-access venue, and age verification is a legal and operational requirement.
- Maintaining a secure environment for guests, staff, and the facility.
- Cooperating with law enforcement agencies where required or permitted by law.
- Assessing eligibility for gaming, food and beverage, or promotional offers where a guest has opted into such programs.
- Providing information about activities, events, and programs at the facility where consent has been given.
Personal information is not used for purposes beyond those listed above without obtaining additional consent or where otherwise permitted by applicable law.
Consent
Unless a guest advises otherwise, consent to the collection, use, and disclosure of personal information is assumed as described in this policy, subject to applicable privacy legislation. Consent may be withdrawn at any time, subject to legal and contractual restrictions. Withdrawal of consent may affect the ability of the company to provide certain services or communications.
Disclosure of Personal Information
Personal information is not sold. Personal information is not shared with third parties except in the following circumstances:
- Where the guest has provided explicit consent to such sharing.
- Where disclosure is required or permitted by law, including cooperation with law enforcement or regulatory bodies.
- Where disclosure is necessary to fulfill the purposes described in this policy, such as engaging service providers who assist in operating the facility, subject to appropriate confidentiality obligations.
Retention and Deletion
Personal information is retained only for as long as reasonably necessary to fulfill the purposes for which it was collected, or as required by law. Once information is no longer needed, it is securely deleted or destroyed in accordance with established retention practices.
If a guest requests deletion of their personal information, use of that information will cease except where retention is required for legitimate business purposes or by law, such as financial record-keeping obligations.
Security
Gateway Casinos & Entertainment Limited maintains administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. Protection of personal information is treated as an organizational priority.
Your Rights
Guests have the right to access personal information held about them and to request corrections where that information is inaccurate or incomplete. To exercise these rights, a request should be submitted to the Privacy Officer with sufficient detail to identify the information being requested.
Privacy Officer Contact
Gateway Casinos & Entertainment Limited has appointed a Privacy Officer responsible for overseeing compliance with its privacy policy across all properties, including Gateway Casino Innisfil.
Privacy Officer Contact Details
Role Privacy Officer, Gateway Casinos & Entertainment Limited
Mailing Address 100-4400 Dominion Street, Burnaby, BC V5G 4G3, Canada
Telephone 604-296-5077
Email [email protected]
Earlier versions of the privacy policy may list a different Burnaby address and the email domain gatewaycasinos.com. The contact details above reflect the current information and should be used instead of those in older printed or archived materials.
Property Contact Information
For general inquiries related to Gateway Casino Innisfil, guests may contact the property directly.
Property Gateway Casino Innisfil
Address 7485 5th Side Road, Innisfil, Ontario, L9S 3S1, Canada
Telephone 705-726-6770
Email [email protected]
Responsible Gaming and Online Protection
The facility provides access to responsible gaming information and an Online Protection Alert notice. These resources are available through official property pages and at the facility. Guests seeking information on responsible gaming practices or online protection may consult those materials or contact the property directly.
Applicable Law
This privacy policy is governed by applicable Canadian privacy legislation. Gateway Casinos & Entertainment Limited operates across multiple provinces and its privacy framework is designed to comply with relevant federal and provincial requirements. For guests at the Innisfil property, Ontario law applies in addition to applicable federal legislation.
Policy Updates
Gateway Casinos & Entertainment Limited may update its privacy policy from time to time to reflect changes in law, operations, or practice. The current version of the corporate privacy policy is available at the official Gateway Casinos website. Guests are encouraged to review the policy periodically. Continued use of the facility following any update constitutes acceptance of the revised terms, subject to applicable law.